FAQ

  1. What materials are used in your wooden earrings? We use high-quality natural timber, including Australian timbers like Huon Pine, River Red Gum, Red Mallee, Blackwood, Conkerberry, Purple Gidgee, Jarrah, Queensland Walnut, Sheoak, Silky Oak, We also use exotic timber like Ebony, Zebrano, Purple Heart, Wenge, Padauk, and more, sourced responsibly to ensure sustainability. We also use cultivated opal inlay material set in UV-resin in some of our pieces.

  2. Do you use any stains or dyes in your earrings? No, we do not use any stains or dyes. Our earrings showcase the natural beauty of the wood, enhanced by natural finishes.

  3. Are your earrings hypoallergenic? Our wooden earrings are generally hypoallergenic. Our 316L Surgical Stainless Steel findings are made of high grade 316L Surgical Stainless Steel metal that contains an additional ingredient to 304 stainless steel, making it even more resistant to corrosion, but individual sensitivities may vary. We recommend testing a small area if you have concerns.

  4. How do you ensure the uniqueness of each pair of earrings? My piece doesn’t look exactly like the photo? Due to the natural variations in wood grain, each pair of earrings is unique. We also handcraft multiple pairs from a master block, ensuring diversity in patterns.

  5. How should I care for my wooden earrings? To maintain the beauty of your earrings, avoid prolonged exposure to water(shower) and store them in a dark, dry and cool place. A gentle wipe with a soft cloth can help keep them clean.

  6. Can I request custom designs or personalization? Yes, we welcome custom orders and personalization requests. Please contact us with your ideas, and we'll work with you to create a one-of-a-kind piece.

  7. Do you offer international shipping? Yes, we offer worldwide shipping. Shipping rates and delivery times may vary depending on your location.

  8. What is your return or exchange policy? We strive for customer satisfaction. If you're not completely happy with your purchase, please contact us within 14 days for returns or exchanges. Refer to our detailed policy for more information.

  9. Are your earrings environmentally friendly? Yes, we prioritize sustainability in our crafting process. We use responsibly sourced wood and eco-friendly finishes, minimizing our impact on the environment.

  10. Do you offer wholesale or bulk order discounts? Yes, we offer wholesale pricing and discounts for bulk orders. Please get in touch with us for more information on wholesale opportunities.

  11. Do you offer repair services for earrings? We do repairs if possible. Please contact us with details about the repair needed, and we'll assess how we can assist you.